Friday, December 1, 2017

Technical Report (Edited)

Date: 9 November 2017
From: Team Lucent
To: Land Transport Authority
Cc: Brad Blackstone

RE: Enhancement of Commuting Experience for the Visually Impaired

Dear Sir,

I am Claudia Liu, an undergraduate from the sustainable infrastructure engineering programme at Singapore Institute of Technology. I am writing on behalf of my team, Team Lucent, to address an issue regarding the public bus transport system in response to the letter of authorisation. My team found out that visually impaired commuters are facing problems when taking the public bus alone. They do not know which buses are arriving at the bus stop and whether the buses that they are on have reached their destination.

Our research showed that the mentioned issue is increasing pressing given the anticipated increase in visually impaired commuters. We have developed two solutions to enable the visually impaired commuters, when travelling alone, to board the right bus and alight at the right stop every time.

Attached in this e-mail is the report of our research with details of our solutions. My team and I would like to express our gratitude to you for taking your time to read the proposal. Should you require more information, please do not hesitate to contact me at 1700123@sit.singaporetech.edu.sg.


Yours Sincerely,
Claudia Liu
Singapore Institute of Technology


Executive Summary

This report was written in response to the two challenges faced by the visually impaired commuters when using the existing public bus transport system. Specifically, knowing which buses are arriving at the bus stop and if the buses that they are on have reached their destination.

The objective of this report is to propose to the Land Transport Authority the implementation of solutions which use voice-operated technology into our public bus transport system. Voice-operated technology is recommended because the visually impaired commuters heavily depend on their sense of hearing. Hence, it is the most viable form of technology to assist them.

In this report, two solutions have been developed by Team Lucent, to address the above-mentioned challenges. A comparison between both solutions and evaluation of possible setbacks have also been included.



1      Introduction

For the past 13 years, Singapore has implemented several measures at public areas to assist people with disabilities, such as braille in lifts and tactile paving at traffic junctions (Society for Physically Disabled, 2014). Despite efforts made, the visually impaired commuters travelling alone still face difficulties transiting via public buses.

The two main problems faced by the visually impaired are: 1) knowing which buses are arriving at the bus stop and 2) whether the buses that they are on have reached their destination (Singapore Association of the Visually Handicapped, 2017). Their predicament was reported by Spykerman (2016), who described a visually impaired undergraduate, who recalled incidents when the bus captain forgot to inform her that she had reached her destination, which caused her to make detours.

Statistics on visual impairment in Singapore for gauging the extent of the problem are limited. An estimate derived using the study results of Wong et al. (2012) and the data from the Census of Population 2010 (Department of Statistics Singapore, 2011) show that about 175,000 adults who are above 40 years old are visually impaired. The number is likely to increase since "more people are at risk of age-related visual impairments as our population ages" (Ministry of Culture, Community and Youth, 2017). This is a substantial number.

The expected rise in the visually impaired warrants attention to ensure they are able to board the right public bus and alight at their desired stop all the time when travelling by themselves. It is timely to look into this issue as the Ministry of Transport has planned to make the public transportation system more inclusive (Ministry of Communications and Information, 2017).



3      Purpose Statement

This report proposes to the Land Transport Authority the adoption of “Bus Buddy” mobile application to enhance the commuting experiences of the visually impaired and encourage inclusivity in the design of public transportation system.



4      Proposed Solutions

Two ideas are proposed to improve the commuting experience of the visually impaired when travelling alone: 1) "Bus Buddy" mobile application and 2) the Lucent Bus Stop (LBS). Their features and functions are described below.

4.1   "Bus Buddy" Mobile Application

There are a few local application-based initiatives that help the visually impaired to travel using public bus, namely, Travel Assistant for the Visually Impaired and the Elderly (TrAVEl) (Neo, 2015), ICT-Travel (Salim, 2016) and Travel Assistant for the Visually Impaired (TAVI) (Tote Board, 2017) (Figure 1).

Figure 1. Two local application-based initiatives
(Retrieved from The Straits Times and The SMU Blog)



Publications on these initiatives did not include how the visually impaired would be assisted when there are multiple buses arriving at the bus stop and when they are alone (Figure 2). These initiatives are unlikely to address this aspect since their aim is to enable the visually impaired to travel independently. The proposed "Bus Buddy" solution aims to bridge this gap, thereby enabling the visually impaired to board the right bus and alight at their desired stop every time.

Figure 2. Challenges with existing initiatives
(Retrieved from The Straits Times)

The "Bus Buddy" mobile application consists of two components:

a.            "Bus Buddy” is a voice-operated bus service advisory mobile application that interacts with the visually-impaired user and processes his/her requests. It tracks and correlates the user's location against a map complete with information on bus stops and landmarks. It also taps into the Bus Information System (BIS) for real-time bus status.

b.            A transceiver-cum-display unit on each bus that transmits bus information (e.g. location) and receives alerts notifying the bus captain of visually impaired commuters at the next bus stop.




A simplified conceptual user - “Bus Buddy” interaction process is shown in Figure 3.

Figure 3. Simplified conceptual user - “Bus Buddy” interaction process



4.2        Lucent Bus Stop

The Urban Redevelopment Authority (URA) has piloted a smart bus stop initiative where commuters can enjoy free Wi-Fi or even download an e-Book while waiting for their bus to arrive (Saiidi, 2017). While these initiatives are mainly for the general public, this initiative can be further expanded to include additional features to aid the visually impaired in their commuting experience.

The Lucent Bus Stop (LBS) is a revised version of the smart bus stop initiative. The LBS includes an interactive panel located in the bus shelter (see Appendix A) and a Light Emitting Diode (LED) display screen installed at the bus stop pole (see Appendix B). The interactive panel consists of a touch screen Liquid Crystal Device (LCD) display, an audio speaker and a real-time bus location system via Global Positioning System (GPS). The lower part of the interactive panel is a list of bus services available at the specific bus stop in braille.

Visually impaired using the interactive panel would begin by pressing the ‘push-to-talk’ button. The interactive panel will prompt the user to input their destination vocally (Figure 4). Upon receiving the user’s input, the interactive panel will respond with the bus service that the user should take to get to his/her destination.

Figure 4. User will press button and speak into the system the destination
When the panel prompts for a confirmation, the user would tap his/her SG enabled concession card on the card reader to confirm his/her selected choice (Figure 5).

Figure 5. User confirm his choice by tapping his concession card on card reader

Upon confirmation, the audio speaker will announce the selected bus service and the time taken to arrive at the bus stop. Concurrently, the LED display will indicate the flagged down bus number, together with a visually handicapped symbol (Figure 6), informing the bus captain that a visually impaired would be boarding the bus. This allows the bus captain to render necessary assistance.

Figure 6. Bus flag down process

When the flagged down bus arrives at the bus stop, the audio speaker will announce the bus number, notifying the visually impaired to board the bus (Figure 7). Once the bus left the bus bay, the system will be updated.

Figure 7. Interactive panel informs the visually impaired to board the bus




5      Evaluation

Touchscreen technology is growing rapidly and widely accepted as part of everyone lives. Solutions to the problem has been thought through thoroughly by the team and are feasible. There may still be some minor challenges to our solutions, however, with careful planning, these challenges can be mitigated.

5.1   Return on Investment

There could be a concern to whether the number of visually impaired commuters warrant the investment. This concern has been mitigated under the proposed progressive implementation approach starting with routes and bus services that have more visually impaired commuters. The mobile application could be extended to include other users such as tourists and those who are unfamiliar with the bus services and routes to achieve greater usability.

5.2   User Acceptance

5.2.1 “Bus Buddy” Mobile Application

Users of "Bus Buddy" are required to own a smart phone with an up-to-date operating system to ensure that the application works smoothly. More importantly, they have to bear the data usage cost. These cost-related concerns can be resolved by expanding the scope of the current "public transport concession scheme for persons with disabilities" to include subsidy for such expenses (Ministry of Social and Family Development, n. d.).
5.2.2 Lucent Bus Stop

Since the interactive panel is available for all to use, visually impaired commuters may need to wait for their turn to use it. This issue can be managed through the phased implementation to gauge the usage demand and cost-effective alternatives could be considered if needed.

5.3   Longer Travel Time

There may be concerns with the additional time required in travelling due to the requirement of the bus captain to aid the visually impaired on boarding and alighting of the bus. This issue is similar to wheelchair commuters. This issue, however, is  generally accepted as a social norm by majority and mitigated by the benefits that the visually impaired commuters would gain.



6      Methodology

The team used both primary and secondary research methods for our study. The team searched the internet for relevant information and asked SAVH specific questions related to this study.

6.1   Secondary Research

Online research on the visually impaired was conducted to learn about their challenges (Collins, 2013, and Spykerman, 2016), the extent of the problem (Department of Statistics Singapore, 2011, Ministry of Culture, Community and Youth, 2017, and Wong et al., 2012), the local and foreign initiatives launched to help them (Bennett, 2014, Metro, 2016, Neo, 2015, Salic, 2017, Superala, 2014, and Tote Board, 2017) and their familiarity with the technologies used - mobile and touchscreen technologies (Parderio, 2017 and Roa, 2014). This study allows the problem statement and the strategies of possible solutions for this assignment to be determined.

6.2   Primary Research

The team approached SAVH to gain deeper insights into the challenges faced by visually impaired commuters and their views on the strategies of our intended solutions through a questionnaire administered via email (see Appendix C). The team brainstormed the responses provided (see Appendix D) and the probable scenarios which refined the problem statement and enhanced the two solutions.




7      Conclusion

Visually impaired commuters who are travelling by themselves are still facing difficulties with boarding the right bus and alighting at the right stop despite efforts to integrate people with disabilities into the society. This problem will become more pressing given the anticipated increase in visually impaired persons. The proposed solutions, "Bus Buddy" mobile application and LBS, aim to solve this problem, thereby enhancing their commuting experience. It is timely to implement this improvement given the commitment of the Ministry of Transport to make the public transportation system a much better experience for all which would also contribute to making Singapore a more inclusive society.



8      References

Bennett, M. (2014, February 14). A new app aims to assist blind people navigate Perth's public transport network. ABC. Retrieved from http://www.abc.net.au/news/2014-02-14/new-app-helps-blind-to-navigate-public-transport-feature/5258776

Collins, G. (2013, July, 11). First person: Challenge faced by blind people using public transport. getreading. Retrieved from http://www.getreading.co.uk/news/local-news/first-person-challenge-faced-blind-5068294

Department of Statistics Singapore. (2011, January). Census of Population 2010 Statistical Release 1: Demographics Characteristics, Education, Language and Religion. Retrieved from http://www.singstat.gov.sg/docs/default-source/default-document-library/publications/publications_and_papers/cop2010/census_2010_release1/cop2010sr1.pdf

Kah-Guan, A. E. & Chee-Chew, Y. (2007, October). Prevention of Blindness in Singapore: No Room for Complacency. Proceeding of the Eye 3rd Research Day Vol. 36 (Suppl) No. 10. Retrieved from http://www.annals.edu.sg/PDF/36VolNo10SupplOct2007/V36N10(S1)pS1.pdf

Metro. (2016, September 27). School launches navigational app for bus riders with visual impairments. Metro. Retrieved from http://www.metro-magazine.com/accessibility/news/715682/school-launches-navigational-app-for-bus-riders-with-visual-impairments

Ministry of Communications and Information. (2017, March 8). Towards a smarter, greener, and more inclusive public transport system. Retrieved from https://www.gov.sg/microsites/budget2017/press-room/news/content/towards-a-smarter-greener-and-more-inclusive-public-transport-system
Ministry of Culture, Community and Youth. (2017, October). Working together towards Blindness Prevention. Speech by Ms Grace Fu, Minister for Culture, Community and Youth at the Rotary "Seeing Eye to Eye" International Seminar 2017. Retrieved from https://www.mccy.gov.sg/en/news/speeches/2017/Oct/Working%20together%20towards%20Blindness%20Prevention.aspx

Ministry of Social and Family Development. (n. d.). Public transport concession scheme for persons with disabilities. Retrieved from https://www.msf.gov.sg/assistance/Pages/Public-Transport-Concession-for-Persons-with-Disabilities.aspx

Neo, I. (2015, March 4). New bus app for visually impaired and elderly commuters. The Straits Times. Retrieved from http://www.straitstimes.com/singapore/transport/new-bus-app-for-visually-impaired-and-elderly-commuters

Parderio, C. (2017, Feb 22). Here's the brilliant way blind people use touchscreen devices like smartphones. Insider. Retrieved from http://www.businessinsider.com/how-blind-people-use-smartphones-2017-2/?IR=T

Rao, V. (2014, February 7). How do blind users use smartphones? Assistive Technology Blog. Retrieved from http://assistivetechnologyblog.com/2014/02/how-do-blind-users-use-smartphones.html

Saiidi, U. (2017, March 7). We may have found the world's most hi-tech bus stop. CNBC. Retrieved from https://www.cnbc.com/2017/03/07/singapore-smart-nation-this-bus-stop-is-transforming-the-daily-commute.html

Salim, Z. (2016, March 18). SMU-SIS students develop mobile for visually-impaired in Singapore. SIS-Asia. Retrieved from https://sis.smu.edu.sg/sites/sis.smu.edu.sg/files/%5Bcurrent-domain%3Amachine_name%5D/news_room/MISAsia_20160318_1.pdf
Society for Physically Disabled, (2014, March 14). Barriers To Integrating People With Disabilities In Mainstream Society. Retrieved from
http://www.spd.org.sg/updates/detail/barriers-to-integrating-people-with-disabilities-in-mainstream-society-72.html

Supeala, D. (2015, June 5). World premier: large scale ibeacons network guides visually impaired people to use the public transportation service. Onyx Beacon. Retrieved from https://www.onyxbeacon.com/world-premiere-large-scale-ibeacons-network-guides-visually-impaired-people-to-use-the-public-transportation-service/

Sypkerman, K. (2016, Nov 19). For Singapore's visually-impaired, public transport is a daily challenge. Channel News Asia. Retrieved from http://www.channelnewsasia.com/news/singapore/for-singapore-s-visually-impaired-public-transport-is-a-daily-ch-7712658

The Tote Board. (2017, July 25). Navigation app for the visually impaired. Retrieved from http://www.toteboard.gov.sg/news-events/latest-news/navigation-app-for-the-visually-impaired

Wong, T. Y., Zheng, Y., Wong, W. L., Lamoureux, E. L., Wang, J. J., Mitchell, P., Cheung, N., Aung, T., Saw, S. M. & Cheng, C. Y. (2012, March). The Prevalence and Causes of Visual Impairment and Blindness in a Multi-Ethnic Asian Population: The Singapore Epidemiology of Eye Disease (SEED) Study. Investigative Ophthalmology & Visual Science, March 2012, Vol. 53, 5640. Retrieved from http://iovs.arvojournals.org/article.aspx?articleid=2359339


Analytical Reflection (Draft 2 - Final Draft)

The feedback I received after my oral presentation were constructive in helping me identify areas where I can work on, which are; my facial expression and body language. The comments I received were that I only maintained a single expression throughout the whole presentation and my message sounds scripted. I also kept looking at the screen, displaying a lack of confidence to my audience. Personally, I am not an expressive person and I guess that was why there was a lack of facial expression when I present. However, that should not be an excuse for me when it comes to presentation. 

Therefore, to work on these weaknesses, I plan to change the way I prepare for presentation. Instead of coming up with a script when I rehearse, I will just write down key words and then try to form my own sentences in my mind when I rehearse and present. In this way, my presentation will sound more natural. For my body language and facial expression, I will correct it by rehearsing in front of a mirror and being more conscious of that in my next presentation. 


Overall, I felt that my team had exerted our utmost effort in this presentation and there was genuine teamwork among us when we prepare and helped each other correct our mistakes when we did our rehearsals. I also find that we have displayed a cooperative teamwork as there was a connection between all the presenters. All in all, I am glad that I had identified my weaknesses in presentation so that I know which are the specific areas to put in more effort on. I believe with determination to work on my weaknesses and by also honing my strengths, I will soar greater heights in my next presentation.


(295 words)

Critical Reflection (Draft 3 - Final Draft)

At the start of this module, I mentioned that I am weak in my speech and would often had to depend on visual aids to express myself. Hence, the two goals I had set for myself were driven towards honing my presentation skills, namely; to express myself clearly without any visual aids and to be a more confident and effective speaker in front of a group of audience. 

Looking back on this 12-week journey of the effective communication module, I would say that I am closer to my two goals as I can see improvements on my oral presentation as compared to the past. I guess old habits die hard as I did not manage to overcome my weaknesses entirely as I still relied on the slides during my presentation to help me deliver my message. Upon reflecting, I realized that to improve, I would have to start by working on the day to day oral communication I have with others. The shift would be to form my sentences in my mind before verbalizing it.

Apart from oral communication skills, I have learnt a lot during the project work as I picked up many new skills such as writing a problem statement and even meeting minutes which were totally new to me. Nonetheless, the most valuable takeaway from the module would be experiencing the fruits of a cooperative teamwork. Through the process of working on the group project, I learnt to embrace different ideas and opinions from each of my team members and our discussions often lead us to stretch our thinking which were enjoyable to me. Overall, I genuinely feel that this module served as a great learning platform for me to become a more effective speaker and writer. 

(290 words)

Critical Reflection (Draft 2)

At the start of this module, I mentioned that I am weak in my speech and would often had to depend on visual aids to express myself. With that, the two goals I had set for myself were driven towards honing my presentation skills, namely; to express myself clearly without any visual aids and to be a more confident and effective speaker in front of a group of audience. 

Looking back on this 12-week journey of the effective communication module, I would say that I am closer to my two goals as I can see improvements on my oral presentation as compared to the past. I guess old habits die hard as I did not manage to overcome my weaknesses entirely as I still relied on the slides during my oral presentation to help me deliver my message. Upon reflecting, I realized that in order to improve on my oral presentation skills, I would have to start by working on the day to day oral communication I have with others. The shift would be, instead of using drawings to help me express my ideas, I will form my sentences in my mind before verbalizing it.

Apart from oral communication skills, I have learnt a lot during the project work as I picked up many new skills such as writing a problem statement and even meeting minutes which were totally new to me. Nonetheless, the most valuable takeaway from the module would be experiencing the fruits of a cooperative teamwork. Through the process of working on the group project, I learnt to embrace different ideas and opinions from each of my team members and our discussions often lead us to stretch our thinking which were enjoyable to me. Overall, I genuinely feel that this module served as a great learning platform for me to become a more effective speaker and writer. 

(310 words)

Reader Response (Draft 5 - Final Draft)

In the article “3D building models help bring sustainability into construction”, (Jenkins, 2015) discusses the effectiveness of building information modelling (BIM) as well as the challenges faced when implementing it. The introduction of BIM has revolutionized the building construction industry. According to Monswhite (as quoted in Jenkins, 2015), the change of use from two to three-dimensional design with BIM allows the industry to reduce construction cost and optimise space management. While BIM boast of its advantages, Jenkins asserts that BIM is yet to be widely accepted in the building construction industry. This is supported by Charlton, chief of consultancy Space Group, who argues that majority of the key players in the project lack of collaboration and refuse to embrace change, preferring to stick to conventional methods. In addition, Smithson, Coventry’s University sustainability director, states that these key players are unwilling to even give BIM a try. Therefore, Smithson and her team are operating an immersive simulation centre to showcase the benefits of BIM to industry professionals to convince them to implement BIM. However, if BIM is really the key to revolutionizing the build construction industry, there must be deeper concerns halting professionals to implement it in their work of practice.

One main reason is due to the hefty price of BIM. This is supported by Than, Singapore-listed Lian Beng Group construction director who stated in an article that it is a challenge for everyone to implement BIM in their practice as it is expensive. It is true indeed as according to the Autodesk official website, the software itself costs a few thousand dollars, exclusive of the hardware cost and training fee. In Singapore, the government highly encourages the usage of BIM in projects. To show their support, the BIM fund was launched to help defray some of the incurred fees. However, according to the Build Construction Authority (2017), getting subsidized is not as straightforward as there are several requirements to be met before funding can be approved and received. 

Apart from the heavy financial burdens, another concern would be that in order for BIM to be implemented, the work process need to be changed as well. This is because BIM requires the collaborative work of all the various departments. In conventional practice, each department would just have to focus on submitting their own plans. With BIM, the various departments need to interact and develop the collaborative model together. In this case, the role of the project coordinator becomes chiefly critical to ensure that the various departments get the same information to avoid miscommunication, which ultimately leads to the smooth progression of the BIM project from department to department. This may yet be another issue if the project coordinator is not BIM-trained. 

In conclusion, although there are many concerns that are holding firms back from implementing BIM, but the main concern still lies with the heavy price to pay. In addition, smaller firms that are unable to afford this software are facing more pressure with the increasing government contracts requiring BIM’s implementation. To conclude, as the government is encouraging BIM’s implementation, they should do a better review and inspection as to why not everyone is using it even with the funding and incentives. 

References: 

Jenkins. (2015, April 13). 3D building models help bring sustainability into construction. Retrieved from theguardian: https://www.theguardian.com/sustainable-business/2015/apr/13/bim-technology-design-business-sustainability-construction 

Rundell, R. (2004, December 14). Implementing BIM, Part 2: Planning for Process and Staffing Changes. Retrieved from Cadalyst: http://www.cadalyst.com/aec/implementing-bim-part-2-planning-process-and-staffing-changes-2898 
   
Wong Siew Ying, N. J. (2017, June 19). The Straits Times. Retrieved from The Straits Time: http://www.straitstimes.com/singapore/construction-industry-faces-tough-times 

Burger, R. (2014, August 12). How to Integrate BIM into Small Practices. Retrieved from Capterra: https://blog.capterra.com/integrate-bim-small-practices/ 

(532 words)